Luck97 is committed to protecting your personal data. This Privacy Policy explains precisely what information we collect, why we collect it, how we use and protect it, and the rights you hold in relation to your personal data when using our platform.
These cards highlight our core data-protection commitments. The full legal text is in the policy clauses below — these summaries are for orientation only.
All personal data submitted to Luck97 — including CNIC details, contact information and payment records — is stored on encrypted servers protected by industry-standard security controls. Data at rest and in transit is encrypted using SSL/TLS protocols.
Luck97 does not sell, rent or trade your personal information to any third party for their own marketing purposes. Data shared with third-party service providers is governed by strict contractual data-protection obligations and is limited to what is necessary for the provision of our services.
You have meaningful rights over your personal data — including the right to access what we hold, correct inaccuracies, request deletion in certain circumstances, and object to specific processing activities. These rights are described in detail in Section 9 of this Policy.
Luck97 uses cookies and similar tracking technologies to improve platform performance, personalise your experience and understand how users interact with the site. You can manage cookie preferences through your browser settings. Full details are in Section 8 of this Policy.
We do not retain your personal data indefinitely. Retention periods are set based on the nature of the data and the purposes for which it was collected, as well as any applicable legal or regulatory obligations that require us to maintain records for a specified minimum period.
In the event of a personal data breach that poses a risk to your rights and freedoms, Luck97 will notify affected users without undue delay and take all reasonable steps to contain the breach, assess its impact and prevent recurrence.
This Privacy Policy ("Policy") describes how Luck97 ("Luck97", "we", "us" or "our") collects, uses, stores, discloses and otherwise processes personal data relating to users ("you" or "your") of the Luck97 online entertainment platform accessible at https://luck97.cam ("the Platform").
Luck97 operates an English-language platform targeting adult users in Pakistan, offering cricket betting, sports wagering, live casino and related gaming services. Given the personal and financial nature of these services, the responsible handling of your data is a matter we take with full seriousness.
This Policy should be read alongside our Terms & Conditions, which govern your use of the Platform generally. In the event of any conflict between this Policy and the Terms & Conditions on data-related matters, this Policy prevails.
For the purposes of this Policy, the following terms have the meanings set out below:
Luck97 is the Data Controller responsible for the personal data of users who access and use the Platform at https://luck97.cam. As Data Controller, Luck97 determines the purposes for which your personal data is processed and the means by which that processing takes place.
For all data-related enquiries, including requests to exercise your rights under this Policy, please contact us through the methods described in Section 15 of this Policy.
Luck97 collects personal data that is necessary and proportionate to the delivery of our platform services, including account management, payment processing, KYC verification and customer support. The categories of personal data we collect include the following:
Full name, date of birth, gender, CNIC or passport number, selfie/liveness check images submitted during KYC.
Email address, mobile phone number and, where required for address verification, your residential address.
Payment method details, deposit and withdrawal transaction records, account balance history and source-of-funds documentation.
Betting history, game session logs, bonus claims, wager amounts, login timestamps and platform interaction records.
IP address, device type, browser type and version, operating system, session duration and referring URL.
Records of live chat conversations, email correspondence and any other communications you initiate with the Luck97 support team.
Luck97 collects personal data through the following means:
Data you provide directly when you register an account, complete KYC verification, make a deposit or withdrawal, claim a bonus, contact customer support or otherwise interact with the Platform.
Technical and usage data collected automatically through cookies, web beacons, server logs and similar tracking technologies when you access or use the Platform. This includes your IP address, device information, session data and navigation patterns within the Platform.
In certain circumstances, Luck97 may receive personal data from third-party service providers, including payment processors, identity verification service providers and fraud detection agencies. Data received from third parties is handled in accordance with this Policy and the contractual terms governing those third-party relationships.
Luck97 processes your personal data only where a valid legal basis exists for doing so. The primary purposes for which we process personal data, and the legal basis for each, are set out below:
Luck97 does not sell, rent or trade your personal data. We may share your personal data with the following categories of third parties only where necessary and subject to appropriate contractual safeguards:
Third-party processors who provide services necessary for the operation of the Platform, including payment processing, KYC verification, data storage, cloud hosting, fraud detection, and customer support infrastructure. These processors are contractually prohibited from using your data for their own purposes.
Financial data may be shared with payment processing providers to facilitate deposits and withdrawals. Payment service names familiar to Pakistani users — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are referenced for contextual familiarity only and do not indicate that these services are currently active payment partners of Luck97.
Luck97 may disclose personal data to regulatory authorities, law enforcement agencies or other competent authorities where required by applicable law, court order, or other binding legal process. We will, where lawfully permitted, notify you of any such disclosure.
In the event of a merger, acquisition, reorganisation or sale of assets, your personal data may be transferred to the relevant successor entity. We will notify affected users of any such transfer and the privacy terms that apply to their data under the new arrangement.
Luck97 uses cookies and similar technologies (including web beacons and pixel tags) to operate and improve the Platform. By using the Platform, you consent to the use of cookies as described in this section.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impair the functionality of the Platform. Consult your browser's help documentation for guidance on cookie management specific to your browser.
Subject to applicable data protection laws, you hold the following rights in relation to your personal data processed by Luck97. To exercise any of these rights, please contact us through the methods set out in Section 15.
Request a copy of the personal data Luck97 holds about you, together with information about how it is used and shared.
Request correction of inaccurate or incomplete personal data held about you. You may also update basic details through your account settings directly.
Request deletion of your personal data where there is no legitimate ongoing basis for us to retain it. Note that legal and regulatory obligations may require us to retain certain records.
Request that we restrict processing of your data in specific circumstances — for example, while the accuracy of data is being contested.
Where technically feasible and legally applicable, request a copy of your data in a structured, machine-readable format for transfer to another service.
Object to processing carried out on the basis of legitimate interests, including direct marketing. We will cease processing unless we can demonstrate compelling legitimate grounds.
Luck97 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting or reporting requirements.
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data management procedures.
Luck97 implements appropriate technical and organisational security measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration or destruction. These measures include, but are not limited to:
The Luck97 platform is strictly intended for adults aged 18 years or older, or the higher minimum age required by the applicable operator or license jurisdiction. Luck97 does not knowingly collect personal data from individuals under the age of 18.
If we become aware that personal data has been submitted by or on behalf of a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has submitted data to Luck97, please contact our support team without delay.
Age verification is a core component of our KYC process specifically to prevent underage access to the Platform. This does not constitute a representation that gambling is lawful for adults in all locations in Pakistan — local laws remain the user's responsibility.
As an internationally operating platform, Luck97 may process and store personal data on servers located outside Pakistan. Where personal data is transferred to countries that may not provide the same level of data protection as Pakistan, Luck97 ensures that appropriate safeguards are in place, including:
By using the Platform and providing your personal data, you acknowledge and consent to such international transfers subject to the safeguards described above.
Luck97 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. We will notify registered users of material changes via email or through a prominent notice on the Platform prior to the changes taking effect.
The "Last Updated" date at the top of this Policy will be revised each time a change is made. We encourage you to review this Policy periodically to remain informed about how your data is handled. Your continued use of the Platform following any revision constitutes acceptance of the updated Policy.
For any questions, concerns or requests relating to this Privacy Policy or the processing of your personal data, please contact the Luck97 Data Privacy team through the following channels:
We aim to acknowledge all data rights requests within a reasonable period and to resolve them in accordance with applicable data protection obligations. We may request identity verification before processing any request to ensure the security of your data.
Now that you understand how Luck97 handles your data, explore the platform with full transparency. We are committed to keeping your information secure, using it only for the purposes outlined in this Policy and respecting your rights at every step.